FAQs

Hello, how can I help you?

Have a question? Most likely the answer can be found here in our handy-dandy F.A.Q. and customer support page!

Simply choose a topic and read below for answers to your most frequently asked questions!

About Our Products

Sally’s Art (ArtBySallyBarnard.com) is an online lifestyle retail shop and art gallery selling my Art paintings, fine art copies of my art (giclee), clothing and accessories for men and women as well as gifts and goods from cellphone cases with my art on them, home decor etc.

Our products are thoughtfully sourced and curated for men and women who love my art. I love the idea of less is more and we I to offer quality products at attainable and approachable prices.

On occasion I still sell my one of a kind original art, just contact me here. My online store name is Sally’s Art (ArtBySallyBarnard.com) because its my art and my story, learn more about me and my experiences here.

As an online store, we source our products from independent suppliers from all around the world. Most of the products we carry are based out of the USA and a few select brands are based in the United States. We ask all of our vendors about their manufacturing and production practices and will not work with a brand if we feel that their business ethics do not align with ours.

Order Fulfillment

We try our very best to ship out your order within 3-4 business days (not including weekends and holidays). Please allow additional time for transit especially nowadays.

Most shipping rates are a flat fee, however some may be calculated at checkout and are based on weight.

We ship all your orders via USPS. Orders are shipped in the order they are received throughout the work week. If part of your order contains an item that is back-ordered, we may ship items separately. You may be notified via email if we do this to get prior approval.

Delivery times may be affected by weather and other events outside of our control. Once a parcel leaves our warehouse and is scanned by USPS, we no longer have any control of the whereabouts of the package.

You can track your orders via the tracking number provided when your order is fulfilled when you login to your account or via email we send automatically.

We try our very best to ship out your order within 3-4 business days (not including weekends and holidays). Please allow additional time for transit

Lost - Missing - Stolen Packages

If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property, lobby, mail-room and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered.

We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 business days, please notify your local post office directly in order to file a claim. You can file a claim at the post office by providing your tracking information.

After you file a claim, you will receive a claim number from USPS. Contact me here with your claim number and we can assist you further.

International Shipping

At this time we do not offer international shipping but are working on it.

Our Return Policy

Due to the unique nature of the on-demand products we sell, we do not offer returns at this time. THIS IS A FINAL SALE.

Defective Items

We carefully inspect each product before we sell it in our shop and before a garment ships out that garment has passed through a minimum of 2 inspection processes to ensure quality. In the off chance you receive a damaged/defective item, we ask you provide photos.

***Normal wear and tear is considered damage and not defective, including but not limited to trying on garments that are too small therefore damaging/straining garment seams, stains from makeup, and tears from trying on will not be accepted as they cannot be resold.

Cancelled Orders

We do not accept order cancellations so please shop responsibly. In certain special cases (if accidentally purchased the wrong size) we can swap out a size for you or color if you notify us before your order is fulfilled and if we have stock on hand.